FAQS

Working Together (Agreements)

View full Working Together Agreements

Honesty & Readiness — Be truthful with me and with yourself. If a step feels too big, say so early so we can resize it. Results require honesty + effort, not perfection.
Accountability & Follow-Through — We end sessions with 1–3 actions (your Care Map) and review them next time. If a task won’t happen, try: “I can commit to ___ by ___; I’ll need help with ___.”
Constructive “No” — “No” is welcome. Add a reason and an alternative (different timing, size, or method). Consent and choice are core to trauma-informed work.
Informed Consent, Scope & Fit — Coaching may feel emotionally challenging at times; you can pause or ask to slow down. Coaching is personal development, not psychotherapy, medical, financial, or legal advice. If clinical or legal care is needed, we pause and refer with care.
Time & Logistics — Be on time; give 24+ hours to reschedule. If time allows, extensions may be added in 15-minute increments with your consent (billed as listed at booking).
Confidentiality & Communication — Your story is private except for safety/legal obligations. Email is for logistics; sensitive processing belongs in session. Social DMs aren’t used for client matters.
Professional Boundaries (Creative Work) — Clear briefs, written usage, and safe sets are required. No explicit content, hate/violence, or blanket AI/synthetic likeness rights without a separate, narrow written agreement.
Accessibility & Preferences — Tell me your accessibility needs (captions, pacing, breaks) and faith-integration preference (opt in/out). You can adjust these anytime.
Office Hours & Response Time — Standard reply window is 1–2 business days (Mon–Fri, CST/CDT). I’m not an emergency service; urgent/crisis needs should use local resources.
Repeat Cancellations — Patterns of late cancel/no-show (e.g., 2+ within 60 days) may require prepayment for future bookings or a pause until scheduling stabilizes.
Materials & IP — RISE Care Maps and session notes are for your personal use. Templates, worksheets, and program materials are © CR Multitalented LLC and may not be shared, resold, or posted publicly. For modeling jobs, final assets/usage are governed by your production contract.
Use of AI Tools — Please don’t upload paid materials or session content to AI systems that train on user data. I do not use your session data to train AI. Summaries/Care Maps are created for you only.
Third-Party Presence & NDAs — A support person can attend with advance notice and your written consent; confidentiality boundaries will be set before we begin. NDAs may be used when appropriate for sensitive projects.
Scope Changes & Re-Quotes — If your goals, deliverables, or usage change, we’ll confirm the new scope and provide an updated rate/timeline before proceeding.
Packages & Expiration — Packages expire 90 days from purchase unless otherwise agreed in writing at checkout. Unused sessions are forfeited after expiration. One courtesy 30-day extension may be granted if requested before the expiry date. Packages are non-refundable and non-transferable.
Redeeming Package Sessions — After purchase you’ll receive a private “Package Holder Session” booking link (no payment required at booking). Each scheduled appointment redeems one session. Under-24-hour cancellations or no-shows may count as a used session.
Refunds (Packages & Digital Access) — Within 7 days of purchase, if no live session has been used and <10% of included modules/materials have been viewed or downloaded, you may request a refund. Approved refunds are issued minus a non-refundable administration/processing fee of $49 or 10% of the purchase price (whichever is greater), where permitted by law. After the first session is completed or more than 10% of content has been accessed, purchases are non-refundable. At our discretion, we may offer a credit or transfer instead of a refund.
Completed Sessions & Delivered Value — Completed sessions are non-refundable. If any custom plan or 1:1 feedback has been delivered during the review window, the purchase becomes non-refundable.
Digital Content Consent — By starting any included module, download, or members-area content, you request immediate access and acknowledge that once access begins, the purchase may become non-refundable per the policy above. (If your jurisdiction grants withdrawal rights, beginning access may waive those rights.)
Payment Plans (if offered) — Sessions/content unlock as installments clear. Missed payments may pause access. If a plan is refunded within the review window, any eligible refund is net of the admin fee and any delivered value. Expiry may be calculated from purchase or from the final payment date if stated at checkout.
Payment & Chargebacks — Payment is due at booking for paid sessions. Disputes submitted to a payment processor are treated as cancellations; please email us first to resolve concerns. Unfounded chargebacks may be billed any processor/bank dispute fees where permitted by law.
Data & Privacy — Your information is handled per our Privacy Policy. By booking, you consent to receive transactional emails/SMS for scheduling and updates.
Minors — Coaching for minors is case-by-case and requires parent/guardian consent and participation as appropriate.
Health & In-Person (if applicable) — For any in-person meeting, please attend only if well. We may move online or reschedule due to illness or safety considerations.
Emergency & Safety Plan — I’m not an emergency service. If I reasonably believe you or someone else is at risk of serious harm, I may contact emergency services using the information you’ve provided. In the U.S., dial 988 (Suicide & Crisis Lifeline) or 911 for emergencies.
Third-Party Outreach & Representation (Navigator add-on) — I do not provide case management or legal representation. With your written consent, limited outreach to third parties (e.g., contacting an agency to clarify process) may be offered by separate agreement at quoted rates; scope, limits, and privacy boundaries will be defined in writing.

By booking, you acknowledge these agreements and Refund Policy, understand coaching is not therapy/medical/legal advice, and consent to session-related emails/SMS.

Q: How quickly do you respond between sessions?
A: I aim to reply to client emails within 1–2 business days. Urgent or crisis needs should use local emergency resources (see Privacy/Terms); I’m not an emergency service.

Q: What communication channels are best?
A: Email for logistics and brief updates; the session for deeper processing and decisions. DMs on social media aren’t monitored for client matters.

Q: Can I bring a support person to a session?
A: Yes, with advance notice and your written consent. We’ll set confidentiality boundaries before starting. For minors, a parent/guardian may need to attend.

Q: How do we set faith integration (e.g., prayer, scripture)?
A: You choose. At intake, you can opt in/out and change that preference anytime—no pressure, no judgment.

Q: What prep is helpful before we meet?
A: Come with 1–2 priorities, wins/blocks since last time, and any forms or briefs needed (for Navigator or modeling inquiries). A quiet, private space helps.

Q: What if I’m running late?
A: We’ll start when you arrive and end at the original time to honor all clients. If more time is needed and I’m available, extensions in 15-minute increments can be added with your consent (billed at the rate shown during booking).

Q: What happens if tasks feel too hard between sessions?
A: Tell me. We’ll resize or swap the action so it’s doable. Honest feedback beats silent struggle—progress, not perfection.

Q: Do you provide session summaries or “Care Maps”?
A: Yes—key notes or a simple Care Map (1–3 next steps) may be shared after sessions when appropriate.

Q: How do you handle testimonials, names, or photos?
A: Permission is required. We never post client names, likenesses, or quotes without your explicit written consent.

Q: What’s your social media policy with clients?
A: To protect confidentiality and boundaries, I don’t discuss client work via DMs or comments and generally avoid following/engaging with active clients’ personal accounts.

Q: Can I pause and resume coaching?
A: Yes. We can pause and schedule a restart date. After longer pauses, a brief re-intake may be needed to confirm goals and availability.

Q: How are time zones handled for international clients?
A: Booking shows times in Central Time (CST/CDT) and your calendar invite converts to your local time. Double-check before confirming.

Q: How is sensitive information handled outside sessions?
A: Email is for logistics only. If something sensitive arises, note it and bring it to session; we’ll handle it in a private, paced way.

Q: What if we disagree or I have a concern?
A: Tell me directly—clarity is kind. We’ll address it in session or by email. If it’s not a fit, I’ll suggest referral options.

Q: How long do you keep client notes/Care Maps?
A: Notes are retained per our Privacy Policy for a limited period to support your work, then deleted or anonymized. See the Privacy Policy for details.

Q: Can we combine Navigator (advocacy) and Coaching in one session?
A: Yes—if it serves your goal. We’ll decide at the start which lane leads and keep the scope tight so you leave with 1–3 clear actions.

Q: Do I have to include faith elements?
A: No. You can opt in or opt out of prayer/Scripture at any time—no pressure, no judgment.

Q: What accessibility accommodations can you provide?
A: Captions, slower pacing, screen-share alternatives, scheduled breaks, and a support person (with consent) are available. Tell me what helps.

Q: How do session extensions work?
A: If time allows, we can extend in 15-minute increments with your consent (billed at the rate shown during booking).

General Questions

Q: Where are you located?
A: Based in Missouri (USA) and serving clients nationwide and internationally online.

Q: Do you offer in-person meetings?
A: Limited and by request within Missouri or for organizations/events; travel fees may apply.

Q: Are minors eligible for coaching?
A: Coaching for minors is case-by-case and requires parent/guardian consent and participation.

Q: Do you work with organizations?
A: Yes—workshops, keynotes, leadership coaching, and faith-friendly staff care programs are available.

Q: How can I stay updated?
A: Join the email community for new resources, events, and openings.

Q: Where can I read your policies?
A: See Privacy Policy and Terms & Conditions linked in the site footer. Booking pages also show session-specific terms.

Q: Where do sessions happen?
A: Online (video). Bookings show Central Time; your invite converts to your local time automatically.

Q: What payment methods do you accept?
A: Major cards (and ACH where available). Payment is due at booking for paid sessions.

Q: Do you provide receipts/invoices?
A: Yes—automatic email receipts. If you need an itemized invoice, reply to your confirmation and I’ll send one.

Q: Do you offer sliding scale?
A: Limited hardship spots may open periodically. Join the waitlist or ask during your complimentary call.

Coaching (Faith-Based, Trauma-Informed)

Q: What does “faith-based, trauma-informed” mean here?
A: I coach from a Christian worldview while welcoming clients of any (or no) faith with respect and consent. Trauma-informed means sessions emphasize safety, choice, pacing, and practical regulation tools. Coaching is not therapy or medical care; I refer out when clinical care is needed.

Q: Who is a good fit for coaching with Crystal?
A: People seeking clarity, confidence, boundaries, and purpose—especially after life transitions, leadership strain, or emotional/spiritual fatigue—who are ready to take small consistent steps.

Q: What happens in the first session?
A: We clarify goals, surface obstacles, and co-create 1–3 actionable steps (your simple RISE Care Map). You’ll leave with clear next actions and recommended resources.

Q: Do you use scripture in sessions?
A: When invited. I honor your comfort level. Sessions can be fully practical/skills-based or include faith integration such as prayer or reflection.

Q: How often should I meet and for how long?
A: Most clients begin with bi-weekly or weekly for 6–12 weeks, then taper. We’ll choose a cadence that matches your goals and bandwidth.

Q: What results can I expect?
A: Typical outcomes include renewed identity, calmer decision-making, stronger boundaries, and a practical action plan. I don’t guarantee outcomes; you own your process, I guide with tools and accountability.

Navigator (Advocacy & Resources)

Q: What is a Navigator session?
A: A focused consult to identify and organize helpful resources (support services, funding, education, providers, scripts) for your situation and region.

Q: What is—and isn’t—promised?
A: You’ll receive actionable options and a contact plan. I cannot guarantee acceptance, funding, speed, or third-party decisions.

Q: What do I bring to the session?
A: Your goal, deadlines, location/region, constraints (budget/transport), prior outreach, and any documents you’re comfortable sharing.

Q: Will you contact agencies on my behalf?
A: I equip you to reach out. Warm introductions or templates may be provided when appropriate. Direct representation or case management isn’t included. If helpful, I can offer limited third-party outreach with your written consent, by separate agreement and quoted rates. Otherwise, you’ll receive scripts, talking points, and a Care Map so you can contact them confidently.

Q: Can I book recurring Navigator sessions?
A: Yes—ongoing support is available; cadence depends on your timeline and tasks.

Q: Is this available outside Missouri?
A: Yes. Sessions are online; resources are curated by region when relevant.

Q: What do I receive after a Navigator session?
A: A concise Care Map with 1–3 resources/next steps, vetted resources, and any scripts/templates you need.

Q: Are outcomes guaranteed?
A: No—access and approvals depend on each provider’s criteria. I focus on clarity, strategy, and next actions.

Modeling & On-Camera

Q: What types of work do you accept?
A: Commercial, editorial/published, runway, and film/TV (extra & featured background). Non-union. Virtual/self-tape ready. Travel considered.

Q: How are rates determined?
A: By usage (where/how long), deliverables, hours/days, location, exclusivity/buyouts, wardrobe/HMU, and travel/per diem. Send brief + dates to receive an accurate quote and contract.

Q: Can you sign an NDA or give AI likeness rights?
A: NDAs are fine. AI/synthetic likeness rights are not granted by default—any such use must be narrowly defined, paid, and agreed in writing.

Q: Will you sign AI/synthetic likeness rights?
A: No blanket AI rights. Any digital replication requires a separate written agreement with narrow scope, term, media, and compensation.

Q: Do you work with startups or faith-based brands?
A: Yes—provided the project scope, usage, budget, and brand alignment are clear and written.

Q: Do you accept TFP (trade-for-print) or unpaid tests?
A: Occasionally, for portfolio-critical concepts with a clear brief, team credits, and a written release for both parties. No unpaid commercial usage; usage must be narrow (portfolio/social, tagged) unless otherwise agreed in writing.

Q: Do you require a deposit and contract?
A: Yes. Dates are confirmed with a signed agreement and a non-refundable retainer (applied to the total). Balance is due per contract terms; usage, deliverables, travel/per diem, and safety protocols are defined in writing.

Q: What details do you need to quote?
A: Project brief, dates, usage (where/how long), deliverables, location/travel, point of contact, and safety notes/wardrobe.

Q: Are you union? Will you travel?
A: Non-union. Virtual/self-tape ready; travel considered with confirmed details.

Speaking, Workshops & Books

Q: What topics do you speak on?
A: Faith-anchored resilience, trauma-informed leadership & communication, identity & boundaries, healing habits, emotional intelligence, confidence on camera, purpose-driven work/creativity, and more.

Q: Do you offer virtual keynotes or workshops?
A: Yes—virtual and in-person (travel considered). Content is tailored to your audience goals.

Q: How do we request Crystal for an event or podcast?
A: Use Book & Inquire with event date, audience size, format, topic, and budget range. We’ll follow up with details.

Q: Do you sell or sign books at events?
A: Yes—by arrangement. Bulk orders can include signed copies and discussion guides.

Q: Do you offer faith-based retreats?
A: Select retreats and community experiences are announced to the email community first.

Q: Can we record your talk?
A: With advance written permission and agreed usage terms.

Q: Do you offer bulk books or signed copies?
A: Not at this time. These options are planned for a future phase. If you’d like to be notified when bulk/signed copies become available, email [email protected] with your quantity, timeline, and shipping city, and I’ll add you to the interest list. (For near-term events, I’m happy to discuss alternate ideas like retail partner links or post-event signed bookplates when feasible.)

Q: Can I join your book updates list?
A: Yes—email [email protected] with subject “Book Interest” and include your name, org (if any), estimated quantity, and timeline. We’ll confirm by email and keep you posted.

Q: What’s your lead time and format?
A: Virtual or in-person. To set you up well, I recommend 4–8 weeks’ notice for standard talks and 6–12 weeks for custom/keynotes or multi-session programs. Shorter timelines may be possible depending on my calendar (rush fees may apply). Final scope, deadlines, and deliverables are confirmed in writing.

Booking, Pricing & Policies

Q: Where do I book?
A: Use the Book & Inquire button to choose Coaching, Modeling/On-Camera, Navigator, or Speaking and follow the prompts.

Q: What are your current rates?
A: Rates and packages are shown on the booking pages and in proposals. Extensions may be added in 15-minute increments with your consent (rate displayed before approval).

Q: What’s your cancellation policy?
A: 24+ hours notice: reschedule/cancel without fee. Under 24 hours or no-show: session fee may be forfeited or late-cancel fee applies. If I cancel, you’ll receive a prompt reschedule or refund.

Q: How do I reschedule?
A: Use the reschedule link in your confirmation email 24+ hours before start time to avoid fees or forfeiting a session.

Q: Do you offer packages or retainers?
A: Yes—multi-session coaching packages and project retainers are available and include priority scheduling.

Q: How do payments work?
A: Invoices are paid online via secure processor. Deposits confirm calendar holds; balances are due per contract. Sessions are non-refundable once delivered.

Q: Do you offer payment plans?
A: Sometimes. Access to sessions/content unlocks as installments clear; missed payments may pause access.

Q: Do you provide discounts or scholarships?
A: Limited sliding-scale or sponsored spots may be offered as funds allow—announced to the email community.

Q: What is your refund policy for packages or digital access?
A: Within 7 days of purchase—only if no live session was used and less than 10% of content was accessed—you can request a refund, minus a $49 or 10% admin fee (whichever is greater; where permitted). After the first session or >10% access, purchases are non-refundable. We may offer a credit or transfer at our discretion.

Q: Do I get a refund if I start a module or have my first session?
A: Once you begin modules or complete a live session, the purchase becomes non-refundable under our policy.

Q: Is there an admin/processing fee on refunds?
A: Yes—$49 or 10% of the purchase price (whichever is greater), where permitted by law. This covers payment processing and administrative costs.

Q: How do prepaid packages work after purchase?
A: You’ll receive a private link to book Package Holder Sessions (no payment at booking). Each appointment redeems one session. Packages expire 90 days from purchase; one 30-day courtesy extension is available if requested before expiry.

Q: Can I pause my package or extend it?
A: You may request one 30-day pause for medical/bereavement needs (with written notice). One 30-day extension may be granted if requested before expiry.

Q: What if I miss a payment on a payment plan?
A: Access may pause until the installment clears. If a plan is refunded within the review window, any eligible refund is net of the admin fee and any delivered value.

Q: Do no-shows or late cancels count against my package?
A: Under-24-hour cancellations or no-shows may count as a used session.

Q: Can I transfer my package to someone else?
A: Packages are non-transferable unless we agree in writing. Gift cards (when offered) are handled separately.

Q: How do you handle chargebacks?
A: Please contact us first—we can usually resolve concerns quickly. Chargebacks are treated as cancellations and may incur processor/bank dispute fees (where permitted).

Tech, Access & Safety

Q: How are sessions held?
A: Primarily via secure video (link auto-sent). Your invite shows your local time.

Q: Can I record my session?
A: Not without written consent. If approved, recordings are for your private use only and may not be shared publicly.

Q: Is my information confidential?
A: I keep your information private except as required by law or safety concerns. See the Privacy Policy for details.

Q: Accessibility?
A: Live captions and pacing accommodations can be arranged—note your needs when booking.

Q: What platforms and security do you use?
A: Reputable scheduling, video, and payment tools with HTTPS. See the Privacy Policy for data handling.

Q: How do I manage email/SMS preferences?
A: Use the unsubscribe link in emails or reply STOP to SMS. Transactional notices (e.g., schedule updates) may still be sent.

Q: Do you carry professional insurance?
A: Yes—general and professional liability. COI available on request.